A furnace puffback is something most people may never have heard of, but it can cause extensive damage to your home and your belongings.  A puffback occurs when the furnace or oil burner does not immediately light, causing a back-up of fuel and a forceful combustion when it finally does light.  This small explosion can rapidly fill your home with dark gray or black soot, which settles on everything in sight.  Puffback can also occur gradually, with the residue building up before you realize you have a problem with your furnace. 

Signs of puffback include black residue on your hands if you touch your walls or flat surfaces, “soot webs” hanging from your ceiling, or even the smell of oil in your home.  You may also notice that the bottom of your socks become gray if you walk shoeless through your home.  It is crucial that restoration be addressed as quickly as possible to salvage your home and your possessions.  Your homeowner’s policy covers the restoration process for puffback and any cleaning company you use should work closely with the insurance adjuster to make sure your restoration is as painless as possible.

Can you get pet odors out of carpeting?

Depending on the location of the stain and odor, we can use a deodorizer injection, or we can actually pull up a portion of the carpet and treat the area and replace the soiled pad. If the soiled area cannot be located by the home owner, we will use a black light to locate the stain and flood the area with a deodorizer which will go through the rug to the pad itself.